Frequently Asked Questions
Typically therapy sessions are booked for 1 hour, consisting of 45 minutes of direct therapy time and 15 minutes for the therapist to complete their legally required session notes. Sometimes, there are many issues to discuss that will require longer than 45 minutes - please let reception know if you require a longer session.
Yes, the therapist can complete a visit to these locations.
Costs for travel align with the NDIS price guide, consisting of three components:
The actual time taken by the therapist to travel to and from the location - billed at the usual therapy rate (Provider Travel)
The actual distance travelled by the therapist - billed at $1.00 per kilometre (Non-Labour costs)
The use of any tolls, parking charges, etc the therapist is required to pay - (Non-labour costs)
However:
If your NDIA Plan is ‘NDIA Managed’ or ‘Plan Managed’, CPEC can only offer visits at locations that are no more than 30 minutes travel time from CPEC. However, if there are other participants in your area, we may be able to combine travel costs and keep to the 30 minute cap.
CPEC endeavours to minimize travel costs and will group participant visits on a day if possible. If this cannot occur, full travel costs for both directions will apply.
For a visit to occur, you will be contacted prior to undertake a visit risk assessment.
Please call or email CPEC Reception - 9560 0700 or reception@cpec.org.au as soon as you know you will not be attending. Alternatively reply “No” to the SMS reminder sent nine (9) and seven (7) days prior to your appointment.
Please do not leave cancellation messages with your therapist(s), however, you may wish to “cc” them in your email to reception.
In line with the NDIS price guide, CPEC will charge for a cancellation if a session is cancelled within 7 days of its scheduled time and CPEC is unable to find replacement work for the cancelled session. If this was for a community visit, this includes the time allocated for planned travel.
If your NDIS plan is reviewed please email services@cpec.org.au to update our records. You may wish to make amendments to your service agreement if your funding allocation has changed.
For NDIS managed participants, CPEC will claim directly from the NDIS for your services. If you receive a new NDIA plan please notify services@cpec.org.au immediately as this impacts CPEC’s ability to claim funding and may leave you responsible for unpaid amounts.
Plan Managed participants can request invoices are sent directly to their Plan Manager. Please see ‘Information for Plan Managed Participants’ at https://cpec.org.au/faqs-therapy-services/
Self-managed participants accessing individual therapy services only, are required to pay at reception at the completion of the session. All other services will be invoiced to the Participant – please be aware that CPEC has 14 day invoice payment terms.
If changing your current services, please talk to your current therapist or email services@cpec.org.au. The Services Coordinator will contact you to discuss your options and any changes to your service agreement that may be required.
If requesting therapy you are not currently accessing, please let your therapist know or email intake@cpec.org.au so that we can review your request. While every effort to accommodate your request will be made, we may not have the capacity to fulfil your request immediately.
The therapist will complete the work and the actual time taken for completion will be charged to you at the sessional rate. This includes any time researching, emailing, making phone calls, providing professional advice or compiling reports on your behalf.
Please be aware that both a verbal request or a written request will be accepted as permission to complete the work.
Therapists may approach you with recommendations about indirect work they believe needs to be completed. You have the choice as to whether to go ahead with this. Both verbal or written agreement to this work is taken as permission to proceed.
If you have any concerns the CEO, Claire Cotter is always available to meet with you or email to claire.cotter@cpec.org.au. Please contact reception on 9560 0700 to make an appointment.